Please update your browser's security settings.
To maintain the highest security standards, we will be disabling support for browsers using TLS 1.0. Learn more and upgrade your browser here.

 

What is TLS 1.0
Due to recent security, older operating systems (such as Windows XP or Vista) with the browser Internet Explorer (any version) will no longer be supported:
Windows 7 Users:
If you still use Internet Explorer 8, 9 or 10 you must update your browser security settings to view secure pages (i.e. login pages, course content, shopping cart).
Any earlier versions of Internet Explorer will no longer be supported on Windows 7
Windows 8+ Users
If you still use Internet Explorer 10 you must update your browser security settings to view secure pages (i.e. login pages, course content, shopping cart).
Any earlier versions of Internet Explorer will no longer be supported on Windows 8 or higher
For detail information about TLS 1.0, please visit TLS 1.0

 

Frequently Asked Questions

 

How do I print my certificate?
Once you have successfully passed your course exam with a minimum grade of 80%, you can print your certificate by logging in and then clicking on the "View & Print Certificates" icon in the list of options. If you are already logged in, simply click on "My Account" to arrive at the same list of options.

Can I do my online training on an iPad or iPhone?
No, our online training is Adobe Flash-based not currently supported by either the iPhone or iPad. It will work however on other tablets supporting Adobe Flash.

Can I share my account with my friend?
No. Your purchase is limited to single user access. For security reasons, your exam purchase may include a question limit to protect us from password sharing. If you reach this limit, additional questions will be added providing your account does not show an abusive pattern.

After I purchase, do you send me a CD?
No, all of our content and exam taking process is online. Once you purchase your exam online, you can take your exams from any computer that has high-speed internet access.

Does your site keep track of my score?
Yes. Our site keeps track of every exam you take, the answers that you select, and the scores for each exam. It also gives you performance benchmarks and lets you know how you are doing in all areas.

Can I review the exams that I take?
Yes. You can open and review any of your exams in your exam history. Just as you were taking the exam, you can open your exam and view the answers you selected, and whether you got them right or wrong.

Can I pause my exam, and come back to it later?
Yes. An exam can be paused at any time for later use. When you are ready to continue your exam, simply go into exam history, select your paused exam , and continue on.

How do I get help?
You can obtain help by using the support link on the menu, and sending a support request to us.

What happens if I forget my username or password?
If you cannot remember your login information, click HERE and we will send that information to you to the email address you signed up with.